Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping is free for all deliveries within United Kingdom.

Local delivery

Free local delivery is available for orders all orders within United Kingdom.

Deliveries are made from 9:00AM to 5:00PM on Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

We do not have an in-store pickup option.

International Shipping

Unfortunately we do not offer shipping outside of United Kingdom at this time.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@rugzgallerie.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please view our Refund/Return Policy pager here return policy page. 

If you have any further questions, please don't hesitate to contact us at info@rugzgallerie.co.uk.